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Yes. After picking a treatment online, a client can add up to three more to the same visit, like a facial with a massage straight after. They choose one time for the whole visit, fill in their details once and pay one deposit: each treatment’s deposit added together. They’re only offered treatments you do at the same venue and, if they’ve picked someone, that person does. It’s one appointment in your calendar, showing every treatment, and the gap you keep after treatments comes after the whole visit.

You can do the same when you book a client in yourself. On New appointment, choose the first treatment, then tap Add another treatment for each of up to three more. To add one to a booking you’ve already made, open the appointment and tap Add a treatment (not on repeat bookings). Only treatments the practitioner does are offered. Either way the appointment runs for every treatment, one after another, and its price is all their prices added together. A visit with more than one treatment can’t be set to repeat. To take a treatment off, open the appointment and tap Remove next to it.

Yes. When you book a client in yourself, in the dashboard, as a repeat booking or through an import, their confirmation email and their 3-day and 1-day reminder emails include a secure link to confirm the appointment and save a card with Stripe. Nothing is charged. By adding their card, the client agrees you can charge your no-show fee if they don’t turn up, or the same fee if they cancel late inside your cancellation window. They see the fee before they agree.

To use it, connect Stripe on the Payouts page, then set your no-show fee, a fixed amount or a percentage of the treatment price, in Settings under Card on file for bookings you make. It’s on for every salon, but no links go out until you’ve set a fee. You can switch it off in the same place.

Bookings you mark as Pending don’t send any emails on their own, so use Send card request on the appointment to ask the client to confirm. When they do, the booking changes to Confirmed, they get their usual confirmation email and you get your new-booking alert. The appointment page shows whether they’ve confirmed and what they agreed to, and Send card request emails them the link again at any time. Clients who book online don’t get the link. If they pay a deposit, the card they pay with is saved at checkout instead.

Yes, as long as the client has a card saved for that booking and your Stripe payments are connected. Cards are saved in two ways: clients who pay a deposit online save the card they pay with and agree when they book that you can charge it later, in line with your terms; and clients you book in yourself can confirm and add a card from the link in their emails.

If someone doesn’t turn up, open the appointment, choose the no-show fee as the reason in the card on file section of the payments panel, and charge the card. The client doesn’t need to be there. For bookings confirmed through the link, the fee they agreed to is filled in for you, the appointment shows exactly what they agreed to, and a no-show or late cancellation charge can’t be more than that fee.

On the Treatments page, open Schedule a price change and pick the day the new prices start. Then either change the treatments you tick by a percentage or a set amount (up or down, with the option to round to the nearest £1), or type a new price for each treatment. Free treatments aren’t ticked for you.

New prices start at midnight UK time on that day. Anyone booking an appointment on or after it automatically pays the new price, even if they book today, and your booking page shows the new price and the date it starts. Appointments before that date keep today’s price. Each treatment can have one scheduled change at a time, so cancel the existing change before setting a different one.

They don’t change on their own. After you schedule a change, a pop-up lists bookings already made for dates on or after the start date. Ones still at the old price are ticked; ones booked at a different price are listed unticked, showing what they were booked at. Tick the ones to move to the new price, or keep their current prices. Appointments with more than one treatment aren’t listed; change those on the appointment itself. If you’d rather decide later, you can review them from the Treatments page at any time, even after the new prices have started. Updating a booking doesn’t send the client anything, and deposits already paid stay the same.

You can cancel a scheduled change before it starts. You’ll be asked to confirm, and you can move any bookings already made at the new price back to the current price.

Yes. On Settings → Venues add each place you work from, your own salon, a room you rent in someone else’s, a clinic you visit on Saturdays. Give each one an address and the days and hours you’re there. Leave a venue’s hours blank and it uses your usual opening hours.

Then edit a treatment on the Treatments page and tick the venues you do it at. Clients booking that treatment pick where they’d like to come, and only see times that venue is open. If a treatment is only done at one venue, there’s nothing to pick. The venue’s address is what they see on their confirmation and in their email, and it’s on the appointment in your calendar.

You can’t be booked at two venues at the same time. The one exception is a venue another person runs. Tick Someone else runs this venue and its diary is kept separate, so a colleague can be treating someone there while you’re at your own place.

If you work from one place, you don’t need any of this. Leave Venues empty and everything works as it always has.

Yes. Open Offers (next to Treatments), give the offer a name your clients will see, and choose how much off: a percentage, or an amount in pounds. Then pick the dates it runs and whether it’s for all your treatments or just some.

Your booking page shows the offer on the treatments it covers, with the usual price crossed out while it’s on. Any booking for an appointment on those dates is priced with it, whether the client books online or you book them in yourself, and the deposit is worked out on the offer price. The appointment shows which offer it got and how much it saved.

Bookings made before you set the offer up keep their price, and so do bookings you move to another day. You can change an offer or stop it early at any time.

Pick Sunbeds (or Both) when you sign up, or tick Tanning in Settings later.Tick Tanning in Settings to switch sunbeds on. Then add each bed or booth on Beds, with the session lengths clients can choose, the price and the cool-off time after each session, and add the minute packages you sell on Packages, like 60 minutes for £30.

Clients sign in to your client portal (the link is on your booking page) with their email address. There they can buy a package and book a bed with their minutes. Someone new can join from the portal’s sign-in page, with their name, email, mobile and date of birth, or you can add them when they come in.

Once you’ve connected Stripe on the Payouts page, clients can also pay for a single session by card in the portal, at the bed’s price, without buying a package first.

In the salon, book anyone onto a bed from the Bed calendar (tap a free time), and sell a package from the client’s record, under Tanning wallet. A package can be just for one type of bed, or have a time limit (see below).

Someone you book in for later gets the usual confirmation, as if they’d booked online: an email with a link to cancel, and a text if you send them. Someone booked in for now doesn’t get one. Reports shows the packages you’ve sold, online and in the salon.

Yes. On Packages, pick the beds a package is for (lay-down only, say) and how many days the client has to use it. Leave them as they are and the minutes work on any bed and never run out. Clients see both before they buy.

Each package a client buys keeps its own minutes, so their portal and their client record show what’s left in each and when it runs out. A session uses the minutes that run out soonest first, and minutes for one type of bed before ones for any bed. Minutes still unused when a package runs out are lost.

Changing a package only affects ones sold after the change. Minutes you add by hand on a client’s record work on any bed and don’t run out.

By law nobody under 18 can use a sunbed (the Sunbeds (Regulation) Act 2010). So a client can only book or buy sunbed minutes online once their date of birth is on their record and shows they’re 18 or over. Until then their portal tells them to bring photo ID in.

You add the date of birth once you’ve seen their ID: when you book them onto a bed, or on their client record under Edit details. A booking on a UV bed for someone under 18 is refused. Spray tans aren’t covered by the rule.

Someone who joins your portal online types their own date of birth (under-18s can’t join), so they can book straight away. Until you’ve seen their photo ID, their client record, their sessions and the bed calendar say Check ID. Tap I’ve checked their ID once you have. A date of birth you type in yourself counts as checked.

If the client cancels in good time (before your cancellation window, set in Settings), the minutes go back into their wallet automatically. Later than that, they’re lost. If you cancel the session, the minutes always go back. A cancelled session whose minutes have gone back can’t be put back on; book a new one instead. To move a session, cancel it and book the new time.

A session the client paid for by card isn’t refunded when they cancel. In good time, its minutes go into their wallet to use another time, and the appointment says so. If you cancel a session they paid for, refund the payment from the appointment, as you would a deposit.

No. Covered Beauty never takes a cut of your bookings. There’s no commission, booking fee or new-client fee on any booking, including a client’s first. You pay one flat monthly price for the software, and bookings that come through Find a salon carry no commission either.

The only fee on a booking is Stripe’s card fee on anything paid by card, like a deposit or a no-show fee charged to a saved card. Card payments are taken on your own Stripe account, so Stripe takes its processing fee from each payment before the money reaches your bank. We don’t add anything on top.

Once your bank is connected on the Payouts page,, anyone can buy a voucher from the Gift Cards link on your booking page: £25, £50, £75, £100, £150 or any amount from £5 to £1,000. The money goes to your Stripe account, and the code is emailed to the buyer, and to the person it’s for, if the buyer adds their email. The Gift vouchers page lists every voucher, gives you a buy link to share, and lets you issue a complimentary voucher.

Clients can use a code when paying their deposit online: if it covers the deposit, no card is needed, and if not, they pay the difference by card. At the salon, open the appointment and enter the code under Got a voucher?. Each voucher is used in full on one booking, and any value left over isn’t kept for later.

Yes. Every salon gets 50 free texts a month, which reset on the 1st. Switch reminders on in Settings → Text reminders and choose when they go out: 1 hour, 3 hours, 24 hours or 2 days before. With reminders on, clients also get a text when their booking is confirmed, moved or cancelled.

Texts go to UK mobile numbers and are kept to one message (160 characters). You can change the reminder wording in Email and text wording, send a one-off message from an appointment with Text this client, and try it on your own phone with Send test SMS (a test uses one of your texts). Email reminders are included on every plan and don’t use your texts.

Build your forms on the Medical forms page and choose which treatments each one applies to. Starting from scratch gives you a single blank checkbox to build from — most people do better picking one of 23 ready-made templates instead (search by treatment, e.g. “lash” or “botox”) and editing it to fit. Each template opens with a short note on that treatment’s main risk, then asks for the client’s name, date of birth and address before your questions. Where the law sets an age limit (injectables, semi-permanent makeup, sunbeds and piercing) it also asks whether the client is under 18. Every form, template or not, ends with a signature with today’s date shown alongside it. Templates are a starting point, so read yours through and make it your own before you switch it on. The note at the top saying so is just for you: clients never see it, and it isn’t printed on their signed form.

When a client books one of those treatments, their confirmation email includes a secure link to complete the form before they arrive, and they’re reminded 48 hours before if it’s still not done. They’re only asked for the forms ticked for the treatments they book, so a treatment with no form ticked doesn’t ask for one. If they’ve completed that exact form within the last 6 months, they’re shown what they told you last time and can confirm nothing’s changed instead of filling it all in again — they still sign and tick a fresh confirmation, so nothing is skipped silently. Patch test questions never carry over: they answer those again every time. If they arrive without their form done, use Hand to client so they can fill it in on your tablet. Set a kiosk PIN in Settings → Kiosk PIN first: while your client has the device it shows only their form, until someone from your team enters the PIN. No booking at all? Use Send a form to email them a private link, or copy it into WhatsApp or a text. A form filled in that way counts for any appointment they have in the 30 days after, as long as you haven’t changed the form since, so they aren’t asked for it twice. Forms are version-pinned, so a regulator years later can see exactly what questions were asked at the time.

Don’t need forms, for example, as a hair salon? Switch off Require medical forms on the same page and clients won’t be asked. We treat health information as UK GDPR Article 9 special-category data and only collect it with explicit consent. Staff need the Forms permission to see clients’ answers, in the dashboard or in a backup they download.