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Money28 May 20263 min read

What “commission-free” actually means

A few platforms in this industry use the word. We’re going to be specific about what we mean by it.

“Commission-free” is a contested phrase. Every booking platform that uses it means something slightly different. So we’re going to be specific.

For Covered Beauty, commission-free means:

  • We never take a percentage of any booking you take on the platform. Not new clients, not returning clients, not anyone.
  • We never charge a per-booking fee. A booking that comes in via your Instagram link costs the same as a booking that comes in via your front-door QR code: nothing.
  • We never charge differently based on the value of the appointment. Booking a £15 brow tint costs the salon zero. Booking a £400 lip-filler course costs the salon zero.
  • Stripe’s own card-processing fee (around 1.4% + 20p for UK debit cards) is passed through unchanged. We don’t add a markup on top. The money goes from the client’s card to your bank account via Stripe; we never touch it.

What we charge instead: a flat £9 or £19 a month. That’s the entire bill we send you. There is no other line. There is no “but on bookings over X”. There is no “but on marketplace bookings”. There is no “but on cards in person”.

“The price you see is the price you pay.”

Why we’re labouring the point: every other “commission- free” product in this industry has at least one asterisk. Marketplace commission. Card-processing markup. New-client commission. We don’t. If you ever find one, we’ll write you a refund.

— The team at Covered Beauty

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